Front app unreplied filter7/3/2023 ![]() The need to log into the shared email account becomes a thing of the past.įront App is a full-fledged email client, but you will have to keep logging in to your Gmail inbox-for performing simple Gmail operations like accessing the Calendar or creating a new filter. They’re neatly separated -your personal emails don’t get mixed up with shared inbox emails. With Hiver, you can manage your personal emails and shared inbox emails, both from the same inbox. Hiver puts an end to the back and forth between tools “If you don’t have someone who is savvy with technology to help you set it up, it may be hard to get the results you need.” ~ A Front review on TrustRadius. And then you’ll have to deal with a complex dashboard with buttons and menus that you might not always need (but they keep vying for attention). You’ll have to navigate through user guides and training modules to get started. If you’re comfortable with Gmail, there’s hardly anything to learn.įront App can get a little clunky at times. Setting it up and onboarding your team takes just minutes. You lose things like composing an email in an expanded view or starring an email. You’ll have to sacrifice the familiarity of your email client. It just brings in the shared inboxes to your left side panel in Gmail. In case you’re wondering, it does not add an extra layer of complexity to Gmail. Hiver helps you manage your team inboxes like without having to leave your inbox. Here’s a more detailed version of why you’d love Hiver: 1. We want to help our customers get started with Hiver as seamlessly as possible and hence we offer onboarding assistance to all our customers (free of cost) during the trial phase.Īs a part of the onboarding assistance, we offer a bundled service that includes Hiver setup, implementation, and staff training, all free of charge so that the entire change management process and your experience of using Hiver remain top-notch.įront, instead, provides free onboarding assistance only to the customers who opt for their most premium Enterprise plan. Front only provides free onboarding assistance to the customers who are on the highest plan.Īt Hiver, customer success is our top priority and we understand that moving away from your current setup to Hiver involves a lot of moving parts for your team. Hiver offers free onboarding assistance to all customers. Front‘s customer support varies according to the pricing plan.Ĩ. Hiver offers 24×7 customer support over both chat and email across all pricing plans. ![]() Front mixes both into one cluttered interface-navigation becomes difficult.ħ. Hiver keeps internal and external conversations neatly separated. Front presents certain limitations when you try accessing historical emails in your account.Ħ. Hiver gives you more control over your data and does not make any modifications to it. Front App stores your emails on their own servers (never a safe idea to take emails away from the service provider).ĥ. Hiver does not store your emails-they are always on Gmail servers. Front App, although an email client, would keep taking you back to your regular inbox.Ĥ. Hiver does not make you switch back and forth between tools to manage emails. (Onboarding your team to Hiver takes 5 minutes tops.) Front App’s interface can be complex for a lot of people, and it involves considerable training.ģ. Front App is an entirely new email client and you will have to learn how to use it.Ģ. ![]() You do not have to get used to a new interface. Here’s a TL DR version if you’re pressed for time:ġ. It should help you make the right decision. In this post, we’ve put together a few points comparing Front with Hiver. It is also a breeze to set up – hardly takes a few minutes.īefore you read further: Hiver only works for Google Workspace (formerly G Suite)/Gmail users. Yes, without having to learn how to use a new tool and then getting used to it for weeks. If you’re looking for a Front App alternative, allow us to introduce you to Hiver: a user-friendly help desk software that helps you manage shared inboxes right from Gmail. But just as every tool out there, it’s not meant for every business. Front is a first-rate product loved by a lot of enterprises.
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